1. GENERAL
1.1 – This policy concerns clients and guests of Woodland Rise Camping Park (the site).
1.2 – We ask all of our clients and users of our site to comply with our policy. If you or your party do not comply with the policy we may terminate your stay and/or prohibit future use of Woodland Rise and/or ask you to leave the site.
1.3 – The use of threatening behaviour and/or foul and abusive language will not be tolerated and will result in the offender being asked to leave the site by a member of the Site team.
1.4 – Persons who are subject to the notification requirements of the Sexual Offences Act 2003 may not use Woodland Rise.
2. YOUR BOOKING
2.1 – At Woodland Rise, the maximum stay allowed is 28 consecutive days, after which time you must vacate the park for a minimum of 24 hours before you can return.
2.2 – Woodland Rise is for recreational use only. Clients are not permitted to use the park as a base for running a business, carrying out work, including the provision of driving lessons. Clients must not advertise services and goods for sale except with the permission of the Site Manager.
2.3 – At the discretion of the Site Manager, some Customers may stay on site in a conventional unit, whilst working in the local area.
2.4 – Sub-letting of units is not permitted.
2.5 – To ensure the best experience for all, we require all of our clients and users of our park to comply with our policies.
3. YOUR ARRIVAL AND CHECK IN
3.1 – Clients must not arrive before the normal permitted arrival time; that is 1pm; unless alternative arrangements have been agreed prior to arrival by the Site Manager.
3.2 – If you are delayed on your day of arrival and therefore expect to arrive after the last attended arrival time of 8pm, please call the site to advise your expected arrival time.
3.3 – So that we know you have arrived safely, all arrivals should make contact with a site team member so that we can welcome you and direct you to your pitch.
3.4 – On check in, payment for the balance of your site stay fees is required.
3.5 – In the event of poor ground conditions a pitch may not be available. The team will endeavour to advise you in advance should this occur but no responsibility can be accepted if this is not possible.
3.6 – Please familiarise yourself with the site’s fire regulations and fire-fighting equipment and its location as soon as you arrive on site.
3.7 – In the interests of security, day visitors must report to a Site team member immediately on arrival at site. Entry and the subsequent parking will be at their discretion.
4. YOUR PITCH
4.1 – For your safety, we operate a “six metre rule” which means that tents (excluding guy ropes) should be 6 metres apart from adjacent units in order to protect against the spread of any outbreak of fire.
4.2 – The tent, along with any ancillary equipment, must fit within the confines of your pitch whilst maintaining the 6 metre rule. If this cannot be achieved you may need to purchase an additional pitch, if available, or remove the ancillary equipment.
4.4 – You may park one vehicle between tents, provided that 3m clear space is left between your vehicle and any adjacent tent, all within the 6m gap.
4.5 – Ensure your mains electrical hook up cable from the fixed hook up point to your unit and your unit’s installation are both safe. All units should be protected by a residual current device (RCD). For tents, this should be incorporated into a purpose made mains supply unit designed for tent camping conditions.
4.6 – Woodland Rise does not permit the use of Electric Hook up splitters.
4.7 – For charging of electrical vehicles, please speak to the Site team as they may trip the power supply on the park if used inappropriately.
5. YOUR STAY ON SITE
5.1 – Any facilities available on site are provided for your convenience. Please use them responsibly.
5.2 – It is important for guests to respect the local community. This includes, but is not limited to, observing and respecting each other’s privacy, also, respect should be shown to landowner’s property, trees, fences, farm buildings, equipment, crops and livestock in all surrounding areas.
PETS
5.4 – We welcome a maximum of two well behaved pets per pitch on site and hope they will enjoy their stay as much as you will, but in the interest of safety and comfort of everyone, we ask that pets are kept on a lead of no more than 2m when in the park field.
5.5 – Please note we do not allow on site any breed of dog that is listed under the Dangerous Dogs act 1991.
5.6 – With the exception of assistance dogs, pets are not allowed in the toilet block or other structures.
5.7 – For everybody’s comfort on site, pet owners are respectfully asked to ensure any mess is cleaned up and noise is kept to a minimum.
MOVEMENT AROUND SITE
5.8 – For site safety a 5mph speed limit must be adhered to at all times.
RECREATION
5.9 – Games are permitted in the designated recreational areas. Please check with the Site team before playing anywhere else.
NOISE
5.10 – We want all of our guests to have a relaxing stay, that’s why we require that there be minimal noise and no movement of vehicles round the park between 10pm and 7am. If you arrive back at night after this time, you must park in the car parking area by the entrance gate, moving you vehicle in the morning.
5.11 – Noise must be kept to a reasonable level at all times so as not to disturb others’ enjoyment.
5.12 – Generators may not be used on the site at any time.
VEHICLES
5.13 – Essential repairs may be carried out, so that an unserviceable vehicle can leave the site, but, general maintenance and/or servicing are not allowed.
5.14 – Discretion will be shown to allow vehicle/caravan cleaning, providing it can be done discreetly and only in an area indicated by a Site team member.
SANITATION
5.15 – Recycling facilities are provided on the site. The bins with blue bags are for recycling. Bins with black bags are for non-recyclable rubbish. Glass and bottles should be placed in the crates provided at the recycling point. The sign at the recycling point denotes what is recyclable and therefore which is rubbish.
5.16 – Emptying and cleaning of chemical toilet cassettes must only be done at the chemical disposal point, and only using water from the tap so marked.
BARBECUES
5.17 – You may only use proprietary barbecues and they are required to be at least 12 inches above the grass to prevent damage and to keep the grass suitable for others to enjoy. Approved Barbeques conforming to the above, are available to hire and also a supply of charcoal is usually available.
5.18 – Due to the risk of carbon monoxide poisoning and fire, never take a barbecue inside your tent/unit for any reason.
SAFETY
5.19 – Please follow any instructions given by a member of the site manager- they are there to ensure your safety and that of everyone else.
5.20 – We want to keep our younger visitors safe – if you are staying with children, please make sure they are supervised at all times.
5.21 – Campfires are not permitted anywhere on the site. Approved fire pits may be hired on request and a supply of logs for these is usually available.
5.22 – The Site Manager may instruct guests to take down their awnings, gazebos and windbreaks on safety grounds should it be deemed necessary, due to adverse weather conditions.
5.23- If you use a gas cylinder, it must be 15kg or less and must be stored within your unit’s designated storage compartment.
5.24 – You may not use any of the following while on site, as they may pose a danger to other campers and their units: sky lanterns; catapults; air guns; firearms; bows and arrows.
5.25- We encourage you to visit the local area and enjoy any off site activities, but in the interest of everyone’s safety, we respectfully request that your unit is not left unoccupied overnight. In exceptional circumstances, please seek advice from the site manager.
6. YOUR DEPARTURE
6.1 – So that we can offer all of our visitors the same welcome as you received, we do ask that your pitch is vacated by 12-midday. However, if your pitch isn’t needed straight away, it may be possible to stay a little longer – by arrangement with the Site Manager.
6.2 – To provide our next guest with the same clean, tidy pitch as you found on arrival, please ensure that you dispose of any rubbish, waste water and chemical waste in the designated areas before you depart.
6.3 – If you leave a unit or other property at a site without paying or prior arrangement, the site is entitled to make such arrangements as it may deem fit for the removal and/or storage of such property. The expense of such storage or removal will be charged to you. If you fail to pay such an account within 14 days of an account being rendered, then the site may make such further arrangements as it may deem fit to dispose of the property to reimburse itself for out-of-pocket expenses and to recover any unpaid fees due.
7. LOST PROPERTY
7.1 All items of lost property will be retained for one calendar month. Items not claimed after this period will be disposed of.
7.2 Anything found where the owner is readily identifiable will be either directly returned to the owner, if still on site, or the owner contacted by phone or email if they have left the park.
7.3 Owners are responsible for the cost of reclaiming their goods. The following items are excluded from this policy: credit or debit cards, any item where there is any suspicion of danger to employees or to the public, unclaimed perishable goods, any item that has clearly been abandoned. Where items of property are claimed, the claimant should be expected to provide a description of any items lost. The claimant must sign for all items claimed and record their full name and address.
8. LIABILITY
8.1 You are responsible for keeping your belongings safe.
8.2 The Site will not accept responsibility for any loss or damage to the property of the camper, including personal belongings, cash, jewellery and motor vehicles, however caused during their stay.
9. QUERIES OR COMPLAINTS
9.1 Any cause for complaint should be addressed immediately with the Site Manager.